All items on our website is stocked for immediate shipping. Unless otherwise indicated, all items are in stock. Although rare, there may be supply outages due to delays in shipment from our factory and suppliers. If one of our items happen to be out of stock, we will contact you immediately and promptly process your back ordered item once new inventory arrives. We do not charge our customer additional handling and shipping fees for back ordered items.
All orders placed before 12PM PACIFIC STANDARD TIME will be shipped out on the same day, if not the following day.
We take great care in packing our items for shipment. Liquids and machines are carefully packed to ensure that nothing arrives damaged. In the event of a damaged product, please call us immediately so that we could file a claim with the shipping carrier. Please also send us pictures of the damaged product so that we could file the claim more efficiently. We will normally send you a replacement the same or next day with no additional charges.
Due to the nature of our products (liquids & machinery), we will only ship via Fedex Ground or 2Day Air. Products that are not free shipping will be shipped from Hawaii using Fedex 2Day Air. Products that are sent using free shipping will be shipped via Fedex Ground. All of our shipped products are insured to prevent damage.
We do not ship using USPS for the following reasons: 1.) We have a special discount with Fedex, we have compared using the Post Office to Fedex, and the costs are very similar 2.) Due to the amount of mail that goes through the Post Office each day, there is a higher possibiliy that your package will arrived damaged or lost, using Fedex ensures that your pacakge is hand delivered to your door steps 3.) Machines are heavy and fragile items that need to be handled with care. With Fedex we will provide shipping insurance on the machine to make sure it arrives to you safely.
For airshipments, delivery time is usually withing 2-3 days. For ground shipments, it may take 3-5 days. Please do not place last minute orders, we are not responsible if your order does not get to you because you placed it too late!